Complete Complaint:I fell trailing to my home loan XX/XX/XXXX and you will contacted Caliber toward XX/XX/XXXX to discuss exactly what my personal choice was to reduce the fresh new default. For each and every XXXX ( staff member id XXXX ), I could expand my personal forbearance or sign up for losings minimization and she’d send records on my domestic. On XX/XX/XXXX XXXX ( personnel id XXXX ) stated that my deferment contract is owed right back of the XX/XX/XXXX with home financing fee owed XX/XX/XXXX. I never ever gotten so it contract nor did We receive any cell phone calls on the a possible deferment. On the XX/XX/XXXX, XXXX ( personnel id XXXX ), stated that basically is not able to build a fees next I would need make an application for losings mitigation. I informed XXXX our very own difficulty would-be fixed therefore we you will restart money XX/XX/XXXX however, XXXX said that wasn’t a choice thus i registered my documents on the XX/XX/XXXX. On the XX/XX/XXXX a page are sent stating my personal request assistance are rejected due to myself not accepting brand new deferment alternative. My mortgage lender pressed me personally in to a plan which i could not comply with, forcing us to apply for a choice only to end up being denied. We have just implemented the fresh new instruction off my mortgage lender and you will usually today remain abandoned.

Issue Details:

For having the deal completed we wanted to At that time we were unable to make trail costs.

Since that time all of our state has evolved we wish to simply take Caliber up on the offer. Given that we are able to afford they Quality really wants to do an effective ( DIL ). In fact the Quality only has come wanting starting a great DIL for years now. We were most surprised when Quality given you the loan Modification. Pleasantly surprised. Since we can manage they we feel they don’t want us to Modify the financing. We feel the borrowed funds amendment render of the Caliber are a phony offer they realized we could maybe not spend the money for costs in the big date so that they offered they so you’re able to all of us. Since we could afford it they will not give it in order to all of us. We feel Caliber is really from the real estate business not the borrowed funds providers. They use the fresh new ( DIL ) to amass functions upcoming sell new to their sis providers this new XXXX XXXX XXXX at a discount then your Believe resells it in the a revenue. We think new Given helps make entire in order to Quality on loss to the mortgage consequently they are ripping of one’s income tax Payer toward a https://paydayloancolorado.net/bark-ranch/ primary League height. You need to take a look at this.

Criticism Details:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.